DHS Reopening Update: In-Person Services Added to All Customer Facing Lobbies

RIBridges Alert

Alert for DHS customers about a recent data breach. Click here for more info.

Applications Update

There is an important update regarding application reviews. For more information, visit: https://dhs.ri.gov/programs-and-services

Applying for Benefits

The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.

RIBridges Updates

The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here.

-Please be advised benefits for the month of December for most programs have already been disbursed.

-DHS regional offices remain open and are processing paper applications and forms at this time.

- The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 13-17). and take incoming calls from 4-7 p.m. to assist all callers in the queue.

Fair Hearing - How to Request Without Web (Mail, Call, Visit)

While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail.

To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).

To request a fair hearing in person, please visit your nearest DHS office.

To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.

For more information about the fair hearing process, please visit the Appeals Office page.

DHS Reopening Update: In-Person Services Added to All Customer Facing Lobbies

Published on Tuesday, January 18, 2022

The RI Department of Human Services (DHS) is offering additional in-person services at customer facing lobbies beginning Tuesday, Jan. 18, 2022. With an emphasis on meeting growing customer needs, the choice of in-person services adds to the multiple ways to connect with DHS. In addition to the services available at reopened regional sites, customers will continue to have access to the Call Center (1-855-697-4347), the Customer Portal (healthyrhode.ri.gov), the HealthyRhode mobile app, and the community partners and vendors listed in the Customer Resource Guide available at dhs.ri.gov in English, Spanish and Portuguese. These are all avenues that can help support customers looking to submit an application or seeking general information.

Customers who would like assistance accessing their Customer Portal account or are simply interested in learning about the technology resources available at DHS can call United Way’s 211 team. Any customer visiting a DHS site must practice safe COVID-19 precautions such as wearing a mask.