Applications Update There is an important update regarding application reviews. For more information, visit: https://dhs.ri.gov/programs-and-services
RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 13-17). and take incoming calls from 4-7 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
DHS, RIDE Announce Summer P-EBT Program Benefits for Rhode Island Families Published on Friday, June 25, 2021 State to receive $45.1 million to ensure children have access to food during school break PROVIDENCE, RI -- The Rhode Island Department of Human Services (DHS) and Department of Education (RIDE) today announced that the USDA Food and Nutrition Service (FNS) recently granted Rhode Island approval to extend Pandemic-EBT benefits (P-EBT) through the summer months of July and August 2021. As they did throughout the school year, RIDE and DHS are working together to distribute P-EBT throughout the summer. “Access to nutrition is deeply important to the health and development of our children, and ensuring that access has been one of our major focuses throughout the pandemic,” said Interim DHS Director Celia J. Blue. “This extended funding will make an enormous difference in the lives of the families receiving it. We will be working throughout the summer to get these benefits into the hands of every family who needs them.” “School is more than just a place of learning—for many of our students, it’s the source of two of their meals five days a week,” said Education Commissioner Angélica Infante-Green. “The pandemic EBT benefits have been crucial to our efforts to support those students when they cannot attend school in person. We are thrilled to be able to continue those benefits through the summer, and we are grateful to the staff at DHS who are working together with us to distribute these benefits.” The summer P-EBT benefits are available to all school age children who were eligible to receive or qualified for free or reduced priced meals at their schools through the National School Lunch Program (NSLP) during the 2020-2021 school year and children under the age of 6 who also receive Supplemental Nutrition Assistance Program benefits. For school age students, the first payment will be issued on existing P-EBT or SNAP EBT cards on or about July 16 and the second payment will be issued on or about August 17. For children under age 6 who live in a SNAP household, the payments will be added to their household’s SNAP EBT card on or about July 29 and August 27. The benefit amount is $187.50 for each child each month. Students who are already eligible for free or reduced price meals do not need to complete any additional applications and will be issued summer P-EBT benefits automatically. Students that are not currently eligible, but think they might be now are encouraged to complete a Meal Benefit application by August 27, 2021 in order to be eligible to receive Summer P-EBT. The application can be found in the Documents, Resources and Links Library section of the National School Lunch Program (NSLP) page on the RI Department of Education (RIDE) website here. Today’s announcement is a continuation of Rhode Island’s leadership in distributing P-EBT benefits. Rhode Island was first in the country to issue P-EBT in the spring of 2020 and one of only 20 states to issue P-EBT benefits for August and September of 2020. After FNS agreed to resume P-EBT under new eligibility guidelines, RI was among the first three states to resume these benefits. More information about P-EBT can be found here.