SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
Pandemic-EBT (P-EBT) Pandemic-EBT (P-EBT) is a special SNAP benefit granted by the USDA Food and Nutrition Service (FNS) to further help families during the COVID-19 global health crisis that started in the spring of 2020. See the latest update about P-EBT for the 2022-2023 School Year in the drop-down menu below. Although the federal guidelines have changed over the 2020-2021 school year, P-EBT is currently issued monthly to households with school age children who receive free and reduced-price meals at school through the National School Lunch Program (NSLP), but whose school has been closed or has reduced hours for at least 5 consecutive days in the current school year due to the COVID19 pandemic. There isn't an application. DHS works with the Rhode Island Department of Education and schools throughout Rhode Island to determine who is eligible. Starting in May 2021 after a change approved by the federal government, all children under age 6 who also receive SNAP benefits are now eligible for P-EBT. Eligibility for this benefit is based on the operating status of the schools in the area of the child’s residence. Since all schools in Rhode Island have been open at least partially since October 1, 2020, all eligible children under age 6 will receive a standard monthly benefit based on 11 days per month of eligibility ($75.02 per month). The first payment to SNAP children under age 6 was issued on May 20, 2021. This was a retroactive payment for October 2020 through March 2021. The next payment (for April 2021) was issued on May 29, 2021. Going forward, monthly P-EBT payments will be distributed during the third week of each month for the previous month’s benefit. Benefits will be placed on their existing SNAP EBT card each month. Eligible school-age P-EBT recipients will continue to get their monthly benefits typically during the second week of the month for the previous month (unless noted in an update below). If your child(ren) did not receive P-EBT and should have, please contact United Way of RI’s 2-1-1 team by dialing 2-1-1. They will take your information down to give to DHS staff to review. The Department may need corrected information directly from your child(ren)’s school(s) in order to issue these missed benefits. The process may take four to six weeks, but we strive to expedite the process if we can. See below for updates, summaries of past news and a Frequently Asked Questions document that may be updated periodically to reflect additional questions families have asked. Frequently Asked Questions The latest FAQs, last updated in May 2023, can be found below. Summer P-EBT FAQ 2023 PDF file, less than 1mbmegabytes Summer P-EBT Frequently Asked Questions (8.2022) PDF file, less than 1mbmegabytes P-EBT Frequently Asked Questions (6.2022) PDF file, less than 1mbmegabytes P-EBT Frequently Asked Questions (2.2022) PDF file, less than 1mbmegabytes P-EBT Frequently Asked Questions (rev. 5.2021) PDF file, less than 1mbmegabytes If additional assistance is needed, call United Way of RI’s 2-1-1 team by dialing 2-1-1. Households can also check on their balance by calling 1-888-979-9939. Summer P-EBT 2023 Update The RI Department of Human Services (DHS) has received approval to issue Summer P-EBT benefits to eligible children this summer. With USDA Food and Nutrition Service (FNS) approval of DHS’ Summer P-EBT plan, households will receive one lump sum issuance of $120 per eligible child for the months of July and August to help pay for nutritious meals when school is out of session. More information is available in the press release and the FAQ. Summer P-EBT FAQ 2023 PDF file, less than 1mbmegabytes February 2023 Update Rhode Island has received approval to issue P-EBT benefits to eligible children during the 2022-2023 school year. School age children who missed school due to Covid and would have otherwise received free or reduced priced meals through the National School Lunch Program will be eligible to receive P-EBT benefits. Other children eligible for P-EBT benefits include: Children under age 6 receiving SNAP benefits; Students in non-NSLP participating virtual schools whose learning status is a result of concerns related to Covid and; Homeschooled children whose learning status is a result of concerns related to Covid. The first P-EBT issuance is expected to be distributed on March 7, 2023. More information regarding eligibility is available in the documents below. P-EBT FAQs public_2022 - 2023 School Year PDF file, less than 1mbmegabytes P-EBT Application for Home School and Virtual Students- English PDF file, less than 1mbmegabytes P-EBT Application for Home School and Virtual Students- Spanish PDF file, less than 1mbmegabytes P-EBT Application for Home School and Virtual Students- Portuguese PDF file, less than 1mbmegabytes February 2022 Update Rhode Island has received approval to issue P-EBT benefits to school age children during the 2021-2022 school year. School age children in public or private settings who are learning virtually or missed school due to COVID, and who would have otherwise received free or reduced priced meals through the National School Lunch Program (NSLP) will be eligible to receive P-EBT benefits. Beginning on February 15, 2022, eligible students will receive retroactive benefit issuances through April 2022 for any month in which the student was learning virtually or absent for COVID-related reasons. Ongoing P-EBT benefits will be issued monthly—after all retroactive payments are issued at a daily rate of $7.10 per child. More information is available in the news release and the updated the FAQ. P-EBT Frequently Asked Questions (2.2022) PDF file, less than 1mbmegabytes Summer P-EBT Rhode Island received approval to extend Pandemic-EBT benefits (P-EBT) through the summer months of July and August 2021. As they did throughout the school year, RIDE and DHS are working together to distribute P-EBT throughout the summer. The summer P-EBT benefits are available to all school age children who were eligible to receive or qualified for free or reduced priced meals at their schools through the National School Lunch Program (NSLP) during the 2020-2021 school year and children under the age of 6 who also receive Supplemental Nutrition Assistance Program benefits. For school age students, the first payment will be issued on existing P-EBT or SNAP EBT cards on or about July 16 and the second payment will be issued on or about August 17. For children under age 6 who live in a SNAP household, the payments will be added to their household’s SNAP EBT card on or about July 29 and August 27. The benefit amount is $187.50 for each child each month. Students who are already eligible for free or reduced price meals do not need to complete any additional applications and will be issued summer P-EBT benefits automatically. Students that are not currently eligible, but think they might be now are encouraged to complete a Meal Benefit application by August 27, 2021 in order to be eligible to receive Summer P-EBT. Students who are already eligible for free or reduced price meals do not need to complete any additional applications and will be issued summer P-EBT benefits automatically. Students that are not currently eligible, but think they might be now are encouraged to complete a Meal Benefit application by August 27, 2021 in order to be eligible to receive Summer P-EBT. Today’s announcement is a continuation of Rhode Island’s leadership in distributing P-EBT benefits. Rhode Island was first in the country to issue P-EBT in the spring of 2020 and one of only 20 states to issue P-EBT benefits for August and September of 2020. After FNS agreed to resume P-EBT under new eligibility guidelines, RI was among the first three states to resume these benefits. Below are responses to frequently asked questions and a flyer with information about the RI Summer Meals program. Summer P-EBT FAQs (rev. 7.14.21) PDF file, less than 1mbmegabytes RI Summer Meals Flyer 2021 PDF file, about 4mbmegabytes May & June 2021 School Age Benefits Update May P-EBT benefits for school age children will be issued on or about June 16th. June P-EBT benefits for school age children will be issued on or about July 15h. With holidays during these months shortening the time to prepare, the updated schedule is necessary to ensure that DHS receives a complete and accurate list of eligible students from all schools. As a reminder, please note the State expects a reduction in school-age students who are eligible for P-EBT with the ongoing transition to in-person learning throughout the State. School-age students who are still hybrid or distance learning who qualify for the National School Lunch Program are still eligible for P-EBT. April 2021 School Age Benefits Update Pandemic-EBT (P-EBT) benefits to school-age students who did not receive their April P-EBT earlier this month should receive them on or about May 29, 2021. The Rhode Island Department of Human Services (DHS) issued April P-EBT benefits on May 14, 2021 to more than 35,000 school-age students based on a list the Rhode Island Department of Education (RIDE) supplies using information it receives from schools throughout Rhode Island. Since submission of the initial list, a number of students had their P-EBT eligibility status updated by the schools. DHS and RIDE quickly worked together to pay the students who were missing from the first list with the payment that will be issued as early as tomorrow. Hybrid or distance learning is a requirement for school-age children to receive P-EBT. With the shift of students returning to in-person learning after spring break (April 19-23), there was a delay in getting an accurate learning status for all students. DHS has worked with RIDE to ensure there is a timely collection of data from schools. Please note the State expects a reduction in school-age students who are eligible for P-EBT with the ongoing transition to in-person learning throughout the State. School-age students who are still hybrid or distance learning who qualify for the National School Lunch Program are still eligible for P-EBT. DHS will pay the May P-EBT benefits for school-age children during the second week of June. February 2021 Update The USDA Food and Nutrition Service recently increase the P-EBT rates for eligible school age children. To reflect the new rates, giving out P-EBT benefits for January 2021 was moved to the third week in February. The new P-EBT rate is $75.02 per month for all students in a hybrid learning schedule (such as some days virtual and some in-person). If a student is learning virtually every day of the week, the new rate is $6.82 per day for each day that school is in session each month based on RI's school calendar. Also during February, a supplemental payment was given to those eligible children who already received P-EBT retroactively for October, November and December 2020. That was done to reflect the change in rates. December 2020 Update The USDA Food and Nutrition Service (FNS) granted Rhode Island approval to again issue P-EBT to SNAP and non-SNAP households with one or more school-age children who receive free and reduced-price meals at school through the National School Lunch Program (NSLP), but were unable to receive those meals at school due to the COVID-19 pandemic. Students are entitled to this benefit if the school is closed or has been operating with reduced attendance or hours for at least 5 consecutive days in the current school year. We were among the first three states to resume P-EBT. Rhode Island was the first state in the country to issue P-EBT in the spring of 2020 and one of only 20 states to issue P-EBT benefits for August and September of 2020. An average of 42,895 school-age children from SNAP and non-SNAP families received retroactive P-EBT benefits for October, November and December 2020 in January 2021. We are working as quickly as possible with the RI Department of Education (RIDE) and schools to issue payments to additional children who may not have been on the initial monthly lists given to the Department, but it could take four to six weeks to resolve. DHS continues to work with RIDE to also receive monthly student information from the schools. It is possible a household could receive different amounts if there are multiple eligible school-age children based on the learning model for that child, and that the amounts may change from month to month based on the child’s learning schedule. Benefits will either be placed on the student's current P-EBT card or SNAP EBT card. If a student is newly eligible and is not receiving SNAP benefits, a P-EBT card will be mailed to the student at the address on file with the school. If a household no longer has their P-EBT card from the Spring or Fall of 2020, they should call 1-888-979-9939 to request a new card. Households can also check on their balance by calling the same phone number.