RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Loss of Food Reminder for SNAP Customers Published on Tuesday, December 19, 2023 As the state recovers from the latest storm, the Department of Human Services (DHS) would like to remind those we serve that Supplemental Nutrition Assistance Program (SNAP) customers may seek and receive replacement SNAP benefits due to a loss of food caused by a disaster. Anyone who receives SNAP and experiences a power outage lasting four or more hours may be eligible to have SNAP benefits replaced. Households seeking to replace benefits must report the loss within 10 days. They then have an additional 10 days to submit their signed affidavit of loss; see the SNAP-55 form to report loss of food that can be found on dhs.ri.gov on the SNAP Other Forms page (direct link listed below). Link for SNAP 55 form: https://dhs.ri.gov/programs-and-services/supplemental-nutrition-assistance-program-snap/supplemental-nutrition-1 DHS typically gets a list from Rhode Island Energy to confirm power outages. Though this may happen, the verification of loss can be from a landlord, neighbor, community agency staff member, etc. It does not need to be the power company. DHS staff are trained on assisting customers with the SNAP-55 process and are ready to help those who need support. SNAP recipients who lose food due to power outage are encouraged to seek replacement benefits. However, in the event that at least 50 percent of a certain community (eg. city, zip code) is reported to be without power for more than four hours, the Department may opt to apply for and receive a waiver from the Food and Nutrition Service (FNS) for mass replacement of benefits. This will allow for an automated mass replacement of a percentage of SNAP benefits for households in the designated cities and towns.