Applications Update There is an important update regarding application reviews. For more information, visit: https://dhs.ri.gov/programs-and-services
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 13-17). and take incoming calls from 4-7 p.m. to assist all callers in the queue.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
P-EBT Expanding to Children Under 6 who also Receives SNAP Published on Wednesday, May 19, 2021 The Rhode Island Department of Human Services continues to work with schools and the RI Department of Education (RIDE) to issue monthly P-EBT benefits to households with school age children who receive free and reduced-price meals at school through the National School Lunch Program (NSLP), but were unable to receive those meals at school due to the COVID-19 pandemic. Students are entitled to this benefit if the school is closed or has been operating with reduced attendance or hours for at least 5 consecutive days in the current school year. On average, 50,000 children have received P-EBT each month. Starting this month, as early as May 20th, with a change recently approved by the federal government, all children under age 6 who also receive SNAP benefits are now eligible for P-EBT. Eligibility for this benefit is based on the operating status of the schools in the area of the child's residence. Since all schools in Rhode Island have been open at least partially since October 1, 2020, all eligible children under age 6 will receive a standard monthly benefit based on 11 days per month of eligibility ($75.02 per month). The first payment to SNAP children under age 6 will be issued on or about May 20, 2021 . This will be a retroactive payment for October 2020 to March 2021. The next payment (for April 2021) will be issued on or about May 28, 2021. Going forward, monthly P-EBT payments will be distributed during the third week of each month for the previous month's benefit. Benefits will be placed on their existing SNAP EBT card each month. Eligible school-age P-EBT recipients will continue to get their monthly benefits during the second week of the month for the previous month. The frequently asked questions document on our P-EBT page has been updated to reflect this news. Should you have additional questions, our partners at United Way 2-1-1 remain available to assist families with P-EBT needs. Just call 2-1-1.