Applications Update There is an important update regarding application reviews. For more information, visit: https://dhs.ri.gov/programs-and-services
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 13-17). and take incoming calls from 4-7 p.m. to assist all callers in the queue.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Recent Rate Increase Changes the Benefit Schedule for January Pandemic-EBT (P-EBT) Benefits Published on Saturday, February 13, 2021 The USDA Food and Nutrition Service (FNS) granted Rhode Island approval to again issue Pandemic-EBT benefits (P-EBT) to Supplemental Nutrition Assistance Program (SNAP) and non-SNAP households with one or more school-age children who receive free and reduced-price meals at school through the National School Lunch Program (NSLP), but were unable to receive those meals at school due to the COVID-19 pandemic. Students are entitled to this benefit if the school is closed or has been operating with reduced attendance or hours for at least 5 consecutive days in the current school year. We were among the first three States to resume P-EBT. Rhode Island was the first state in the country to issue P-EBT in the spring of 2020 and one of only 20 states to issue P-EBT benefits for August and September of 2020. More than 80,500 students – 53,000 of whom lived in non-SNAP households – received the benefits then. "Even before the pandemic, we knew the benefits and services DHS provides are critical for thousands of Rhode Islanders," said DHS Director Courtney E. Hawkins. "We were relentless with our advocacy for all, and our staff worked hard and quickly. The end result is our State is again among the first in the country to give out P-EBT." In October 2020, Congress authorized P-EBT benefits to continue for the 2020 through 2021 school year but made changes to the criteria to get these benefits. States then needed to wait for additional guidance from the federal government before resuming. Once the guidance was received on November 16, 2020, States worked to put complex implementation plans together, and the plans needed another approval from FNS before starting up again. DHS received its approval in late December 2020. An average of 42,895 school-age children from SNAP and non-SNAP families received retroactive P-EBT benefits for October, November and December 2020 in January 2021. We are working as quickly as possible with the RI Department of Education (RIDE) and schools to issue payments to additional children who may not have been on the initial monthly lists given to the Department, but it could take four to six weeks to resolve. The P-EBT benefit rates for the 2020 – 2021 school year was recently increased by the federal government. To reflect the new rates, P-EBT benefits for January 2021 is now anticipated to be given out during the third week in February, which is a slight delay from what the Department previously planned. It may be come as early as Sunday, February 14th, 2021. The new P-EBT rate is $75.02 per month for all students in a hybrid learning schedule (such as some days virtual and some in-person). If a student is learning virtually every day of the week, the new rate is $6.82 per day for each day that school is in session each month based on RI's school calendar. We urge families to contact the United Way of Rhode Island's 2-1-1 team if they have not received January P-EBT benefit by February 19, 2021 – or for any additional P-EBT matter. Also during the third week of February, on or about February 19th, we plan to give a supplement payment to those eligible children who already received P-EBT retroactively for October, November and December 2020. That is also due to the change in rates. Therefore, some families may receive two payments during that week – one for January P-EBT benefits and one as a supplement to the retroactive benefits families already received in the late January. Please note future P-EBT payments will be issued with the new rates during the second week of each month for the previous month. For example, benefits for February 2021 will be issued by on or before March 13, 2021. Department of Human Services (DHS) continues to work with RIDE to receive monthly student information from the schools. It is possible a household could receive different amounts if there are multiple eligible school-age children based on the learning model for that child, and that the amounts may change from month to month based on the child's learning schedule. Benefits will either be placed on the student's current P-EBT card or SNAP EBT card. If a student is newly eligible and is not receiving SNAP benefits, a P-EBT card will be mailed to the student at the address on file with the school. If a household no longer has their P-EBT card from the Spring or Fall of 2020, they should call 1-888-979-9939 to request a new card. Households can also check on their balance by calling 1-888-979-9939. Responses to frequently asked questions are posted on the Department's P-EBT page (link below). They are updated as needed. Links P-EBT Page