Applications Update There is an important update regarding application reviews. For more information, visit: https://dhs.ri.gov/programs-and-services
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 13-17). and take incoming calls from 4-7 p.m. to assist all callers in the queue.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
State Extends Mandated Closure of Child Care Sites, Family and Center, through May 31, 2020: Providers to Submit COVID-19 Plans to Reopen for June 1, 2020 Published on Friday, May 01, 2020 As announced by Governor Gina Raimondo in today's press conference, a reopening for child care providers under new regulations is planned for June 1, 2020. Accordingly, the State extends its mandated closure of child care sites, family and center, through May 31, 2020 and the Department of Human Services (DHS) will continue its suspension of all child care licenses issued through that date as well pursuant to R.I. General Laws § 42-12.5-1 et seq. DHS is issuing this emergency suspension pursuant to R.I. General Laws § 42-35-14. The State's plans to reopen child care for June 1st is aligned with the Governor's broader Reopening RI, a phased and flexible plan (see link below) to safely bring Rhode Island and its economy into a place that is stronger and more resilient with fewer restrictions. It is important to note, timelines for Reopening RI are entirely dependent on the status of the COVID-19 crisis and guidance from our public health experts. The Department's first priority is to protect the health and safety of all children and families served in child care programs statewide. We also recognize the need to reopen child care in a way that is economically viable for child care providers who are small business owners. Our Department will continue to take steps to help position you to reopen. The Department will continue to honor the following CCAP payment practices until June 1st during the state's mandated closure period. • Reimburse CCAP subsidies based on enrollment, not attendance • Waive the allowable absence policy for CCAP families • Waive all family copays (DHS to cover the cost of these copays in provider payments) Our Department recognizes the need to thoughtfully reopen safe and developmentally appropriate child care to both support working families and ensure the economic viability of our valued providers. Based on recommendations from our public health experts, RI is exercising additional precautions to protect the health and safety of children and ensure child care programs adhere to public health protections to prevent the spread of COVID-19. We are asking all providers to develop and submit a COVID-19 plan to the DHS Child Care Licensing team by May 22, 2020 in preparation for reopening on June 1, 2020. To assist you, DHS is having a child care reopening webinar in English on May 6, 2020 at 1PM and in Spanish on May 7, 2020 at 1PM. RI Reopening Child Care Provider Resources Page