Applications Update There is an important update regarding application reviews. For more information, visit: https://dhs.ri.gov/programs-and-services
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 13-17). and take incoming calls from 4-7 p.m. to assist all callers in the queue.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
State is Now Mandating Child Care Sites, Center and Family, to Close Published on Monday, March 30, 2020 PROVIDENCE, R.I. - On March 29, 2020, the State announced it is now mandating, and no longer just advising, all child care providers (centers and families) to close. As a result, the Department of Human Services suspended all child care licenses issued pursuant to R.I. General Laws § 42-12.5-1 et seq. This emergency suspension is in effect from March 30, 2020 through April 30, 2020. The State is going to reevaluate child care license suspensions on a week by week basis. No action is required for the reinstatement of licenses once the suspension is lifted. At this time, suspending child care licenses is imperative to protecting the public health, safety and welfare of Rhode Islanders against the spread of COVID-19. The State is still partnering with Care.com for caregiver help. Announced on March 24, 2020, RI workers (not just frontline workers as was initially announced) looking for child care can visit Care.com/rineed to find a local caregiver. Rhode Island residents interested in becoming caregivers can visit Care.com/rigive to register. Care.com is offering 90 days of free service for its website, and not the child care itself. Care.com (rineed) Care.com (rigive)