SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
Choosing Child Care Families that qualify for the CCAP program can choose their own child care provider. DHS will reimburse authorized child care providers up to a certain amount. Most eligible families share in the cost of care, called a co-payment, based on their income, family size and the number of children receiving child care subsidies. This fee is paid directly to the child care provider. A chart listing co-pay amounts is below: CCAP 2023 Family Income & Co-Pay Charts PDF file, less than 1mbmegabytes Parents can select the child care provider of their choice and, if necessary, may use more than one provider to meet their child care needs so long as the hours of care do not overlap. Options for child care include: A DHS licensed child care center or before/after-school program A DHS licensed family child care home A license-exempt provider (relative) that has received approval from DHS Delia Hall, who serves as the director of the University of RI’s Dr. Pat Feinstein Child Development Center, discusses why child care is essential for the social and mental development of kids. Licensed child care providers in Rhode Island are safe and give the quality care needed in these important brain development years. There is space for your children. To find providers, including those approved for CCAP, check out our consumer website. It can be found by clicking the learn more button at "Find an Early Learning Program" on the Rhode Island Children's Cabinet website, which has a multitude of prenatal to pre-K resources to keep RI kids strong. (You can also click on the picture above to go straight to the search tool.) Our partner, BrightStars, are also available to help you find a CCAP child care provider. You can reach them by phone at (401) 739-6100 or 1-855-398-7605 or by email at info@BrightStars.org. Services are available in both English and Spanish. DHS’ first priority is to protect the health and safety of all children and families served in child care programs statewide. The COVID-19 Child Care Playbook in English and Spanish continues to provide guidance and resources for providers and can be found here.