Applications Update There is an important update regarding application reviews. For more information, visit: https://dhs.ri.gov/programs-and-services
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 13-17). and take incoming calls from 4-7 p.m. to assist all callers in the queue.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Loss of Food Reminder to Our SNAP Recipients Published on Friday, August 20, 2021 With news that Tropical Storm Henri may impact Rhode Island this weekend and power outages may occur, the state Department of Human Services (DHS) would like to remind the individuals and families we serve that the Supplemental Nutrition Assistance Program (SNAP) recipients may seek and receive replacement SNAP benefits due to a loss of food caused by a disaster. Power outages of 4+ hours meet that criteria. Households seeking to replace benefits must report the loss within 10 days. They then have an additional 10 days to submit their signed affidavit of loss. The SNAP-55 form to report loss of food can be found in English, Spanish and Portuguese on our SNAP Forms page. DHS typically gets a list from National Grid to confirm energy loss. Though this may happen, the verification of loss can be a landlord, neighbor, community agency staff member, etc. It does not need to be the power company. Our staff knows the SNAP-55 process and are ready to help those who need it. SNAP recipients who lose food due to power outage are encouraged to seek replacement benefits. However, in the event that at least 50 percent of a certain community (eg. city, zip code) is reported to be without power for more than 4 hours, the Department may opt to apply for and receive a waiver from the Food and Nutrition Service (FNS) for mass replacement of benefits. This will allow for an automated mass replacement of a percentage of SNAP benefits for households in the designated cities and towns.