RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. -The Pawtucket and both Providence Offices, as well as the Call Center, will be offering extended hours from 4-7 p.m. Monday (12/23), Thursday (12/26), and Friday (12/27).
Report Fraud How to report Fraud or Misuse: Online: Office of Internal Audit Fraud Complaint Form By phone: Call the Fraud Unit at (401) 574-8175. Please leave a message, and we will process your call promptly. By mail: You may send a report to: Fraud Detection and Prevention Unit One Capitol Hill Providence, RI 02908 More information: RI Office of Management and Budget - Office of Internal Audit What is Fraud? Fraud occurs when a person makes false statements, and/or misrepresents facts or circumstances to the Department of Human Services in order to illegally receive cash assistance (RI Works), food assistance (SNAP), child care assistance (CCAP), general public assistance (GPA), long term care (LTC), child support services, rehabilitative services, veterans benefits, and Medicaid. What is Misuse and Provider Fraud? Misuse occurs when providers operate in ways inconsistent with sound fiscal, business, or medical practices. Misuse can result in great financial harm to both human services programs and Medicaid. Provider fraud can involve illegal practices from child care providers, doctors, dentists, nursing homes, home healthcare, medical equipment providers, pharmacies, mental health facilities, laboratories, transportation services, and more. Examples of Fraud and Misuse: - Failure to report income, insurance, or money received - Failure to report the return of an absent parent to the home - Failure to report a child out of the home - Failure to report property or assets - Claiming Rhode Island residence while living out of state - Actively seeking drugs - Committing crimes resulting in incarceration - Providers receiving bills for services never provided - Providers misrepresenting credentials - Billing irregularities from providers What is SNAP Fraud and Abuse? It is illegal to knowingly use, transfer, buy, sell or possess Supplemental Nutrition Assistance Program (SNAP) benefits, food purchased with SNAP benefits, or EBT cards in any way not authorized by the program. A person can be charged with a felony, and if found guilty, could be fined up to $250,000, be sentenced to 20 years in jail, or both. A person(s) found guilty of intentional program violations will be disqualified from the program. In addition, repayment of any unauthorized SNAP benefits issued is required. More specifically, SNAP Fraud is an illegal act in which an individual obtains something of value through willful misrepresentation. SNAP Fraud may include intentional failure to properly report wages, household members, or trafficking of benefits. Trafficking is buying, selling, trading, or attempting to buy, sell, or trade benefits for cash, drugs, weapons, ammunition, or any other non-eligible item. Households CANNOT use SNAP benefits to buy: - Beer, wine, liquor, cigarettes or tobacco - Any nonfood items such as pet foods, soaps, paper products and household supplies - Vitamins and medicines - Food that will be eaten in the store