Official State of Rhode Island website
For information about Medicaid Renewals, please visit https://staycovered.ri.gov/
Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
Benefits for SNAP and RI Works recipients are issued on Electronic Benefits Transfer (EBT) cards. These benefits are placed on these cards every month, and recipients will use the same card for as long as they receive benefits. The following is more information about selecting a PIN, what to do if your card is lost, stolen or damaged, EBT restrictions, if it is used fraudulently and additional details.
If this is your first EBT card, you need a PIN (Personal Identification Number) to use the EBT card. Call the RI EBT Card Customer Service Line (ebtEDGE) at 1‐888‐979‐9939 to create or change your PIN. Alternate payees must create their PIN with help from our DHS staff. Recipients should never share their PIN with anyone.
You can place a temporary freeze on your card if it is misplaced prior to requesting a replacement card. Similar to what most banks and credit card companies do for debit and credit cards, a freeze temporarily disables the card and doesn’t allow any transaction to go through until the cardholder unfreezes the card and makes it active again. Find out more below.
DHS has measures in place to help prevent fraud. For an additional layer of security, customers are encouraged to change their PIN often and learn about the ways information can be compromised. Additional details can be found below in the "How to Protect Your Benefits" document.
You can request a replacement card by going online to www.ebtedge.com or by calling RI EBT Card Customer Service Line (ebtEDGE) at 1-888-979-9939. As a third option, you can also fill out the following replacement EBT form and submit it to DHS.
EBT Replacement Form (English)
EBT Replacement Form (Spanish)
EBT Replacement Form (Portuguese)
If a SNAP recipient needs to replace an EBT card due to loss or damage, the replacement card will be mailed. If no address is available, a homeless household may pick up their card at an identified safe location. Replacement cards EBT cards are not available from DHS offices since they are closed to the public during COVID-19.
The replacement card arrives active and you can use the PIN from your previous card. However, if you’d like to change your PIN, please call 1‐888‐979‐9939. If you had benefits on your account before your card was lost or damaged, those benefits will automatically be on the replacement card. If you have questions about using the EBT Card, call the RI EBT Card Customer Service Line at 1‐888‐979‐9939 or visit WWW.EBTEDGE.COM.
SNAP EBT cardholders who request five (5) or more replacement EBT cards within a 12-month period will be asked to contact DHS to provide an explanation for the card requests and losses prior to getting the 5th (or more) EBT card. Following that conversation, DHS staff may make a referral to the Office of Internal Audits within the Department of Administration (DOA), which houses the fraud unit, if fraud is suspected.
At the request of a 4th replacement card, the SNAP household will be sent a notice informing them that if they request a another card within that 12-month period, the card will not be issued until they contact DHS.
When the 5th or subsequent card is requested, a notice will be sent to inform the household that they must contact DHS prior to getting another replacement card. Once the recipient household contacts the Department, the requested card will be issued. DHS will determine from the conversation whether to make a referral to a community resource to support the household or the DOA for possible fraud.
If a referral is made to DOA, the fraud unit will investigate the cardholder’s EBT transactions to determine if there was misuse or abuse with the card. Documented violations may result in one or all following actions: disqualification from the program, recovery through recoupment/restitution, and/or referral for criminal prosecution.
If a 5th (or greater) replacement card is requested within a 12-month period and the SNAP recipient does not make contact with the Department within 30 days of their replacement card request, the case will automatically be referred to the fraud unit.
There is never a transaction fee for using your SNAP benefits to buy food with your RI EBT card. There is also never a transaction fee for using your cash benefits to buy food or get cash at a Point of Sale (POS) machine.
At ATMs, after your second Cash withdrawal in a month, a 45¢ transaction fee is automatically taken out of your Cash account each time you withdraw cash. A surcharge is an additional fee charged by the owner of an ATM or POS machine for using that machine to make a cash withdrawal. Surcharges, if any, for getting cash will also be taken from your account automatically. If you do not want to pay the surcharge, simply cancel your transaction and go to another ATM or POS location that does not charge a surcharge.
RI Works EBT card holders are not allowed to use their EBT card to buy anything in the following places and are also not allowed to use an ATM machine located at these places to withdraw cash:
Using your card in these locations will result in the following penalties:
More information about fraud, including how to report it, can be found here.