RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. -The Pawtucket and both Providence Offices, as well as the Call Center, will be offering extended hours from 4-7 p.m. Monday (12/23), Thursday (12/26), and Friday (12/27).
LIHEAP Research, Reports & Newsletters The state Department of Human Services released an Energy Assistance Programs newsletter in December 2019 for providers and families who use these services. The publication includes technology updates for the Weatherization program as well as program improvements for Weatherization and the Low Income Home Energy Assistance Program (LIHEAP). It also debuted flyers for Weatherization and a new program within LIHEAP called Smart Optimal Solutions.