SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
DHS Clinical Team The Executive Office of Health and Human Services (EOHHS) and DHS have together cared for our consumers on the State's Medicaid program. Specifically, EOHHS has been responsible for the Medicaid clinical eligibility determinations through its Office of Medical Review (OMR) while DHS determines the financial eligibility for those applicants. To create a more efficient process, the State in the fall of 2021 moved all eligibility, both financial and clinical, to DHS. The Office of Medical Review, now called the DHS Clinical Team, is responsible for determination of LTSS clinical levels of care, Katie Beckett clinical eligibility, the Medical Assistance Review Team and Pediatric Private Duty Nursing (PDN) assessments, authorizations and oversight. LTSS level of care determinations are necessary for the determination of LTSS eligibility. Katie Beckett (KB) is a Medicaid eligibility category for children under age 19, who are disabled and meet an institutional level of care and who are otherwise ineligible for Medicaid due to family income. The Medical Assistance Review Team (MART) is responsible for adult disability determinations. Medically-necessary Pediatric PDN is a covered benefit for children under age 21 who are considered severely disabled and/or technology dependent and would otherwise require inpatient care in a hospital or pediatric nursing facility. The PDN Policy Guidance Document details the current processes for the administration of PDN. PDN Policy Guidance Document (rev. Oct. 2021) PDF file, less than 1mbmegabytes