Call Center Thanksgiving Hours Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Attention Medicaid Members Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
Protecting Your Benefits ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
Eligibility & How to Apply Am I eligible for Supplemental Nutrition Assistance Program (SNAP)? Eligibility and benefit amounts are based on: Income Expenses Resources Number of people living in the household SNAP has two income levels: Households without an older adult (someone age 60 or older) or someone with a disability may qualify if their income is less than 185 percent of the Federal Poverty Level (FPL) Households with an older adult or someone with a disability may qualify if their income is less than 200 percent of the FPL. In order to receive SNAP benefits, most households will also have to meet a net income test of 100 percent FPL. Households with a member who is elderly or disabled may have higher gross incomes as long as they meet the net. Households of one or two people may be eligible by meeting the gross and not the net. Please note that adjustments to SNAP benefits, deductions, and income eligibility are updated every year in October by the USDA FNS to account for changes in the cost of living, also known as the SNAP Cost of Living Adjustment (COLA). See FPL income guidelines below for the SNAP Monthly Gross Income Limits from October 1, 2022 through September 30, 2023. New adjustments will take effect on October 1, 2023. Additional information on 2023 SNAP COLA changes is available below. NEW SNAP Income Guidelines Effective October 1, 2023 Household size Maximum monthly gross income (185%) (Households without an older adult or someone with a disability) Maximum monthly gross income (200%) (Households with an older adult or someone with a disability) 1 $2,248 $2,430 2 $3,041 $3,288 3 $3,833 $4,144 4 $4,625 $5,000 5 $5,419 $5,858 6 $6,210 $6,714 Additional Approx. $794 Approx. $858 SNAP Income Guidelines Effective Through September 30, 2023 SNAP Income Guidelines PDF file, less than 1mbmegabytes Household Size Categorically Eligible 185% FPL Gross Income Elderly and Disabled Households 200% FPL Gross Income l $2,096 $2,266 2 $2,823 $3,052 3 $3,552 $3,840 4 $4,279 $4,626 5 $5,006 $5,412 6 $5,735 $6,200 Each Additional Approx. $729 Approx. $786 In addition to the income guidelines, what else is changing on October 1, 2023? At the beginning of every federal fiscal year, the United States Department of Agriculture’s Food and Nutrition Service (USDA FNS) adjusts maximum Supplemental Nutrition Assistance Program (SNAP) benefits, deductions and income eligibility standards. These adjustments are known as the “SNAP Cost of Living Adjustment (COLA).” The SNAP COLA is based on changes in the cost of living and takes effect on October 1st of each year. Please read the following to learn about all the changes, some already reflected on this page as well as additional elements of the COLA, that become effective on October 1, 2023. SNAP Income and Benefit Changes Effective October 1, 2023 PDF file, less than 1mbmegabytes To get SNAP, you need to: Apply online, by paper application, by phone or or in person when our lobbies reopen. Currently, they are closed for safety due to COVID-19. Meet eligibility requirements Provide the required documentation. A verification checklist can also be found here. Have an interview with DHS staff * * Due to the pandemic, the federal government has allowed required in-person interviews to happen over the phone. DHS is also allowed to postpone interviews for SNAP applicants who are eligible on an expedited timeline and offers the flexibility to skip the interview entirely if DHS has all the information necessary to make an eligibility decision. You may have another person act as an authorized representative by applying and being interviewed on your behalf by designating an authorized representative in writing. To receive SNAP benefits, you must apply in the State in which you currently live. Learn more about your rights and responsibilities here. How much SNAP can I receive? The amount of money your family receives depends on the above eligibility factors. Effective until September 30, 2023, the maximum amount per household size each month is: Household of one - $281 Household of two - $516 Household of three - $740 Household of four - $939 Household of five - $1,116 Household of six - $1,339 Household of seven - $1,480 Household of eight - $1,691 Beginning October 1, 2023, the maximum amount per household size is: Household Size *New* Maximum Benefit October 2023 – September 2024 1 $291 2 $535 3 $766 4 $973 5 $1,155 6 $1,386 7 $1,532 8 $1,751 Each additional person $219 How will I receive the benefits? Benefits are added monthly to an electronic benefits transfer (EBT) card. The EBT card is like debit card that can be used at supermarkets, grocery/convenience stores and farmers’ markets. Go here to see what you can buy with your SNAP benefits. How do I apply? There are multiple ways you can apply. All can be found on our Apply Now page. What happens next? Once you have submitted an application for SNAP benefits, DHS has 30 days to determine your eligibility. DHS is required to review SNAP expedited applications and make a decision within 7 days. You may be eligible for expedited SNAP benefits if you: have less than $100 in cash AND less than $150 in monthly earnings OR if your housing expenses exceed your monthly income OR if you are a migrant or seasonal farm worker Additional steps in the application process are: You will need to gather documents verifying your situation. You may mail or drop off photocopies to DHS or upload the requested to the online Customer Portal or to the HealthyRhode Mobile App. If an interview is needed, you will receive a phone call from DHS to conduct your interview. If you are unable to take that call, you will receive a notice in the mail informing you of the date and time of the interview. You can also call DHS to schedule a time that is more convenient for you. If you miss your interviews and do not call to reschedule, you may be denied. If you are asked to provide further documentation, you have 10 days to get it to DHS. You will be given or mailed an EBT card and asked to select a personal identification number. You have a right to appeal the decision. For more information... Call 1-855-MY-RIDHS (1-855-697-4347) or TTY 1-800-745-5555 (for hearing impaired).