SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
Choosing the Right Setting Choosing the right setting is an important decision. Below is information to help you make the correct choice for you or your loved one. Home and Community Based Settings Many older adults and people with disabilities who want to stay in their own homes cannot do so without help. The programs that can help you or someone you care for live comfortably and safely at home are called Home and Community Based Services. Learn more about them here. Nursing Homes When a nursing home is the best option, it is important that you visit facilities you are interested in, take a tour and meet the staff. You can visit state and federal website to help you find nursing homes in your area. It is important to remember that you must have the highest level of need to qualify for Medicaid LTSS coverage in a nursing home. See Choosing a Nursing Home on the RI Department of Health (RIDOH) website. Go to www.medicare.gov and select "Find nursing homes". This will take you to the Nursing Home Compare page so you can search by area. Data gathered by RI state inspectors is fed into this national system. Thinking About Leaving the Nursing Home? If you are Medicaid eligible and if you are interested in the possibility of leaving the nursing home, there is a program that can help you make that decision. It’s called the Nursing Home Transition Program. Our staff within the Office of Community Programs will work with you to assess whether you would be able to leave the nursing home. They will meet with you and your family, if appropriate, to develop a network of services to meet your needs. If you decide to leave the nursing home, the Transition Team will be with you to make sure that you have the services you need and that the change goes smoothly. Along with the Transition Team, you may have a case manager in the community who will stay in touch with you and make sure you get the care and services you need. You have a choice. If you are interested or want to learn more about the Nursing Home Transition Program, call (401) 462-6393