Call Center Thanksgiving Hours Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Attention Medicaid Members Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
Protecting Your Benefits ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
Employment Plan Eligibility for the RI Works (RIW) program is based on a family's income and resources. For more information, please make an appointment to see a DHS worker at a local DHS office. Am I required to work? All parents who receive cash assistance must enter into and comply with an employment plan to prepare for and enter employment as soon as possible. The first activity for most parents will be a job search. Other employment, education or training may be possible. RI Works Employment Plan RI Works Employment Plan (English, rev. 02/2020) PDF file, less than 1mbmegabytes RI Works Employment Plan (Spanish, rev. 02/2020) PDF file, less than 1mbmegabytes RI Works Employment Plan Component/Activity Notification (rev. 12/5/2019) PDF file, less than 1mbmegabytes Work Activities Employment Subsidized employment Unpaid work experience or community service On-the-job training Job search Job readiness Vocational education training (not to exceed 12 months) Adult education in an intensive work readiness program (not to exceed 6 months) If an individual is already doing at least 20 hours per week of a core work activity (see list above), they also have the option to do one of the following: Job skills training Education (may be full-time for a youth under 20 years old who does not yet have a High School diploma or general equivalency diploma) If you don't meet work requirements If you do not meet work requirements, as defined in your individual employment plan, you will be notified in writing that you may be subject to a financial penalty unless you contact DHS and can prove good cause for not participating. If you don't comply with the employment plan, your cash benefit could be reduced for up to 3 months or until you comply. After 3 months of non-compliance, the entire cash benefit to the family is ended. Parents may reapply but must demonstrate compliance with their employment plans for a minimum of two weeks before they receive benefits again. Benefits will be restored on the first of the month, following the month of demonstrated compliance with work requirements and employment plan activities.
RI Works Employment Plan Component/Activity Notification (rev. 12/5/2019) PDF file, less than 1mbmegabytes