Call Center Thanksgiving Hours Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Attention Medicaid Members Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
Protecting Your Benefits ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
Levels of Care & Covered Services Individuals must meet both the financial and clinical level of care requirements in order to qualify for Medicaid LTSS. Highest Level of Care People who have serious needs that meet the criteria for the Highest Level of Care have the option of: Nursing facility care Home and community-based care High Level of Care People who have LTSS needs for the High Level of Care are eligible for home and community-based services, but NOT for nursing home care. Covered Home and Community-based care includes: Homemaker/CAN services Environmental modifications Special medical equipment Meals on Wheels Personal Emergency Response System Case management Senior companion Assisted living Personal case services Self-directed care Respite Minor home modifications For additional information about the scope of certain covered services, see the following fact sheets: Special Medical Equipment LTC_Special_Medical_Equipment PDF file, less than 1mbmegabytes Minor Environmental Modifications LTC_Minor_Environmental_Modifications PDF file, less than 1mbmegabytes Approved Modifications The approved list of minor environmental modifications are: abduction wedge adaptive kitchen utensils bath/shower chair gait belt wander device hip kit offset hinges raised toilet seat shampoo tray threshold ramps transfer bench adaptive eating utensils aids for personal care dressing aids grab bars hip abduction pillow cover pivot disc to transfer reacher safety transfer belt standing pole tract glove versa frame (toilet safety frame) hand held shower unit/diverter valve Repairs or modifications to the items on this list These items are for core and preventative services. All items require prior authorization. Items that do not appear on the above approved items list may be considered for coverage, and determination will be based on the individual's unique circumstances as they apply to the current service definitions, policies, and regulations.