Call Center Thanksgiving Hours Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Attention Medicaid Members Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
Protecting Your Benefits ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
CCAP Family Eligibility & How to Apply Parenting is full of challenges. Affordable child care shouldn’t be one of them. Learn how the RI Child Care Assistance Program can help eligible families pay for child care. CCAP Is Available One-Pager July 2023 (English) PDF file, less than 1mbmegabytes CCAP Is Available One-Pager July 2023 (Spanish) PDF file, about 2mbmegabytes CCAP Is Available One-Pager July 2023 (Portuguese) PDF file, about 2mbmegabytes Additional Information Child Care Assistance (CCAP) is available to: Low-income families who meet income guidelines and are working a minimum of 20 hours per week at or above Rhode Island's minimum wage. Families participating in training, apprenticeship, internship, on-the-job training, work experience, work immersion sponsored by the Governor’s Workforce Board, who need child care in order to take part in these job readiness/training opportunities. Families enrolled in a degree program at a Rhode Island public institution of higher education: Community College of Rhode Island (CCRI), Rhode Island College (RIC), or the University of Rhode Island (URI) who need child care in order to maintain enrollment in the degree program. Families participating in the Rhode Island Works program. Pregnant/Parenting Teens participating in DHS’ Youth Success program. Also available to families is Transitional Child Care: Allows families already participating in the CCAP program to remain eligible for the subsidy program if their income increases and does not exceed 300% of the federal poverty level. Can I get CCAP? Families with incomes at or below 200 percent of the federal poverty level (FPL) who meet the requirements for CCAP are eligible to receive full or partial payment for child care expenses when delivered by a CCAP-approved child care provider. There are two avenues for qualifying for payment of child care expenses through the CCAP: Categorical Eligibility: The Rhode Island TANF Program extends eligibility for the CCAP to Rhode Island Works Program (RIW) cash assistance recipients, including Youth Services (YS) Program participants, who meet the critieria for categorical eligibility. Income Eligibility: Working Rhode Island families, families where a parent(s) is participating in an approved education and training program, an approved college degree program, and YS participants who are not RIW cash recipients may be income eligible for the CCAP if they meet the criteria for income eligibility. How do I know if I am eligible? For a child to be eligible to participate in the Child Care Assistance Program (CCAP), the family applying for CCAP services shall meet the general requirements set forth as well as the specific requirements pertaining to either categorical or income eligibility. To be eligible for the CCAP the following requirements have been met: CCAP 2023 Family Income & Co-Pay Charts PDF file, less than 1mbmegabytes Age of applicant child(ren) The child to receive CCAP services shall be over one (1) week old and below the age of thirteen (13) years unless: The child is under age thirteen (13) and would be considered a dependent child for the purposes of Rhode Island Works (RIW) except for the receipt of Supplemental Security Income, or foster care services under Title IV-E. This rule applies only in those instances in which child care is necessary for a parent to accept or retain employment or to participate in a RIW approved education or training program. The child is thirteen (13) up through eighteen (18) years old and has a documented physical or mental disability which makes the child incapable of self-care; or The child turns thirteen (13) years during the certification period and remains eligible until redetermination Relationship The applicant child(ren) must live in the home of the parent requesting CCAP services. The relationship between the adult applying for CCAP services and each applicant child must meet the broad definition of parent. Residency The applicant parent(s) and any applicant children in the financial unit shall be residents of the State of Rhode Island. Citizenship The applicant child shall be either a citizen of the United States or a qualified immigrant. There is no five year waiting period for qualified immigrant children to be eligible for CCAP. The adult applying for CCAP for an eligible child shall not be required to provide proof of citizenship or immigration status. The Department utilizes the State Verification and Exchange System (SVES) to validate Social Security Numbers (SSNs) and verify an applicant/recipient’s citizenship. Need for Services RI Works or youth parents involved in the Youth Services/Home Visiting Program: must be in an approved education and training activity or work plan activity Income eligible / low-income families with income below two hundred percent (200%) of the federal poverty level: must be employed or participating in an approved education and/or training program, or an approved college degree program, and are unavailable to provide routine care for the child(ren). The training can be an apprenticeship, internship, on-the-job training, work experience, work immersion or other job readiness/job attachment programs Cooperation with the Office of Child Support Services (OCSS) All families with an absent parent(s) are referred to the Office of Child Support Services. As a condition of eligibility, the parent/caretaker relative is required to cooperate in establishing paternity, and in establishing and/or enforcing child support and medical support orders for all children in the family, unless the parent/caretaker relative is found to have good cause for refusing to comply with these requirements. How do I apply? You can apply using the online Customer Portal, by phone (number below) or by filling out a paper application. All can be found on our Apply Now page. The following is a helpful Verification Checklist for documents you may need to CCAP approval. CHILD CARE ASSISTANCE PROGRAM VERIFICATION CHECKLIST PDF file, less than 1mbmegabytes I am approved. Now what? Learn how to choose a child care provider for your child(ren) here. For more information... Call 1-855-MY-RIDHS (1-855-697-4347) or TTY 1-800-745-5555 (for hearing impaired).