Call Center Thanksgiving Hours Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Attention Medicaid Members Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
Protecting Your Benefits ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
Documents You May Need Documents You May Need for SNAP Approval The examples below are provided to help you get ready for your SNAP interview with your DHS worker should you have one. See Eligibility & How to Apply for more information about the interview changes due to COVID-19. A verification checklist can be found below. SNAP Verification Checklist (rev. June 2021) PDF file, less than 1mbmegabytes Please submit only the documents needed to complete your application or re-certification. Prior to the telephone interview, please send in copies of the required documents BEFORE the scheduled interview date. When IN-OFFICE INTERVIEWS resume, bring the required documents with you. If you need help obtaining or copying any of these documents, please visit your local community action agency or our SNAP Outreach vendors for assistance. Child Support Paid A copy of the court order and proof of the amount paid, such as a canceled check or a written statement. Earned Income Provide four weeks of paystubs or a letter from your employer. Identification An applicant and/or authorized representative will need at least ONE form of identification such as: Passport or Certificate of Naturalization; driver's license; birth certificate; voter registration card; military or RI state ID card; work or school ID card; health benefit or a library card. A Social Security number for all household members applying for benefits is required. (Social Security cards are not required.) Immigration Status If a non-citizen, proof of immigration status is required and sponsorship information may be needed. Medical Expenses Individuals with a disability or age 60 or above: medical costs that are NOT REIMBURSED including doctor co-pays, mileage costs, therapy expenses, prescription costs, Medicare card showing "Part B" and "Part-D" coverage. Residency One document indicating current address (i.e. utility bill, bank statement, etc.) Resources (Only send to DHS if requested by staff) In SOME CASES, resources may apply. They include verification of liquid resources, bank statements, stock and bond certificates, and proof of property ownership. Vehicle registration may be required. Student Income An applicant may be required to provide verification of educational (Loans/Grants/Scholarship) expenses including, but not limited to, tuition and fees. Unearned Income Most recent copy of Social Security award letter; proof of unemployment; Worker's Compensation; pension; child support; alimony; TDI; rental income; dividends or any interest income; adoption subsidy; EITC; foster care income; out of state assistance, etc.