SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
Bus Passes Rhode Island Public Transit Authority (RIPTA) offers a special Reduced Fare Bus Pass Program that allows qualifying low-income seniors (age 65 or over) and low-income persons with disabilities to travel free for two years. Participants in this no fare program are issued a “Valid All Day” photo identification card that they use to board the bus. RI Works (RIW) recipients receive the new RIPTA Wave cards, which replaced monthly paper bus passes that used to be given. Wave cards are hard, rechargeable cards used by all RIPTA customers. Like your EBT card, you keep it so it can be reloaded in a future month. It is plastic and embedded with a computer chip that keeps track of the value of the card. RIW recipients will be able to have one Wave card per eligible person, and those cards will be “recharged” monthly by calling MTM. When you call MTM, tell them if you already have a Wave card and be prepared to provide your family’s Wave card numbers. Telling MTM of your current card will prevent you from receiving multiple Wave cards for each eligible household member. Participants will still call MTM at 1-855-330-9131 to have the card recharged monthly and your Wave card(s) will be recharged via the phone call. For more information about the Wave cards visit: https://wave.ripta.com/