Call Center Thanksgiving Hours Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Attention Medicaid Members Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
Protecting Your Benefits ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
Elderly & Disabled Simplified Application Project (ESAP) The Elderly and Disabled Simplified Application Project (ESAP) simplifies the application process and allows for a longer eligibility period for SNAP applicants and households that meet the following criteria: All members of the household are age 60 or older, are disabled* regardless of age, or are a combination of both No household members have income from working *A person with a disability is anyone determined to be disabled by the Social Security Administration and most likely receiving a federally related disability benefit including, but not limited to: Supplemental Security Income (SSI) Social Security Disability (SSD) Disability-related Medicaid Veterans Administration (VA) Disability 100% Households meeting the ESAP criteria benefit from: A longer, 3-year certification period instead of the previous 2-year certification period assigned to such households; No recertification interview requirement after the 3-year certification period ends unless the household’s case will be closed, the household requests an interview, or information on the recertification form is questionable and further clarification is needed.; Less requests for documentation if DHS can verify the household’s information through data matches; A shorter application. Note: ESAP-eligible households must submit a completed recertification application and any required documents to continue to receive SNAP benefits. ESAP-eligible households who do not return a recertification application will have their SNAP case closed for failure to recertify, like any other SNAP case. New applications for SNAP are being reviewed and those meeting the ESAP criteria will be placed into ESAP. They will receive a notice that includes the benefits of ESAP and the extension of the certification period. Households already receiving SNAP and meeting ESAP criteria will be placed into ESAP automatically or at their next recertification if their recertification form is currently due. The shortened ESAP paper application can be found here: Rhode Island Assistance Application ESAP (English) PDF file, about 1mbmegabytes Rhode Island Assistance Application ESAP (Spanish) PDF file, about 2mbmegabytes Rhode Island Assistance Application ESAP (Portuguese) PDF file, about 3mbmegabytes This page will be updated periodically with ESAP related materials. Please visit this page frequently for ESAP updates.