SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
Weatherization Research, Reports and Newsletters Rhode Island Weatherization Field Guide Standard Work Specifications (SWS) Aligned Edition The 2019 Rhode Island Weatherization Field Guide outlines a set of best practices for the Weatherization Assistance Program (WAP). Weatherization experts collaborating with the National Renewable Energy Lab (NREL) first developed the standard work specifications (SWS) in 2009. This version presents procedures to analyze and retrofit existing buildings for energy efficiency, health, and safety. It gives details and outcomes for weatherization measures that are required when an agency selects a weatherization measure, based on its cost effectiveness. 2019 Rhode Island Weatherization Field Guide 2019 Rhode Island Weatherization Field Guide PDF file, about 31mbmegabytes Energy Assistance Programs Newsletter DHS released an Energy Assistance Programs newsletter in December 2019 for providers and families who use these services. The publication included technology updates for the Weatherization program as well as program improvements for Weatherization and the Home Energy Assistance Program (HEAP). It also debuted flyers for Weatherization and a new program within HEAP called Smart Optimal Solutions. Weatherization Newsletter DHS released its first Weatherization Newsletter in the Spring of 2019 for providers and families who use these services. The publication aimed to inform and help all make the best, informed choices for our customers. This edition included an introduction to our Weatherization team, a coming soon hotline, upcoming trainings and program improvements.