RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. -The Pawtucket and both Providence Offices, as well as the Call Center, will be offering extended hours from 4-7 p.m. Thursday, Jan. 2, and Friday, Jan. 3.
SNAP / RI Works Benefit Update RI DHS has issued January SNAP and RI Works benefits to EBT cards. Benefits can be accessed on Jan. 1. To see your balance, download and use the ebtEDGE mobile app. Instructions to login to your account are available here:https://www.fisglobal.com/ebtedgemobile
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the web portal (RIBridges and/or the HealthyRhode Mobile App) is not available, fair hearings can only be requested by phone, in person, or by mail. To schedule a fair hearing by phone, please call 1-855-697-4347. To request a fair hearing by mail or in person, please visit or address the materials to your local DHS office. For more information about the fair hearing process, please visit the Appeals Office page.SpanishLas audiencias imparciales solo se pueden solicitar por teléfono, en persona o por correo cuando el portal web (RIBridges o la aplicación móvil HealthyRhode) no está disponible. Para programar una audiencia imparcial por teléfono, por favor llame al 1-855-697-4347. Para solicitar una audiencia imparcial por correo o en persona, por favor preséntese o envíe los materiales a la oficina del DHS más cercana (puede ver las ubicaciones aquí: https://dhs.ri.gov/office-locator-tool). Para obtener más información sobre el proceso de audiencia imparcial, por favor visite: https://eohhs.ri.gov/reference-center/eohhs-appeals-office.PortugueseEnquanto o portal Web (RIBridges e/ou a aplicação móvel HealthyRhode) não estiver disponível, as audiências justas só podem ser solicitadas por telefone, pessoalmente ou por correio. Para marcar uma audiência justa por telefone, ligue para 1-855-697-4347. Para solicitar uma audiência justa por correio ou pessoalmente, visite ou envie os materiais para o seu gabinete local do DHS (os locais podem ser encontrados aqui: https://dhs.ri.gov/office-locator-tool). Para mais informações sobre o processo de audiência justa, visite: https://eohhs.ri.gov/reference-center/eohhs-appeals-office.
Head Start Collaboration Office The Rhode Island State Head Start Collaboration Office resides at the RI Department of Human Services and is funded by the federal Administration for Children & Families (ACF), which oversees the collaboration office and its mission. About The creation of State and National Collaboration Offices is authorized by Section 642B(a)(2)(A) of the Head Start Act. The purpose of the Head Start Collaboration Offices (HSCOs), state and national offices, is to guide the work of all collaboration offices. Since 1990, ACF has awarded Head Start collaboration grants to support the development of multi-agency and public and private partnerships at the state and national levels. Head Start Collaboration Offices facilitate partnerships between Head Start agencies and other state, territorial, or tribal entities that provide services to benefit children from families with low incomes. These offices contribute to state systems for early care and education, which coordinate and regulate various services for children from birth to age 5 and their families. The state systems are designed to increase the effectiveness of early childhood services by linking young children and their families to the support they need. Information in this section connects to resources that can help you assist children and families as they access services to become lifelong learners and meet ongoing needs. Head Start Collaboration Offices: National Priorities The Office of Head Start (OHS) established four priority areas to guide the work of the Head Start Collaboration Offices (HSCOs). 1. Collaborate with state systems to align early care and education services and supports for children and families prenatally to age 5. Collaborate across systems to support: Health, mental health, and social and emotional well-being Home visiting Comprehensive service delivery Services and supports for children who are experiencing homelessness, children in foster care, children with disabilities, and children who are dual language learners Quality improvements School readiness initiatives State background check systems Child care Child welfare Early Head Start-Child Care Partnerships Early Childhood Comprehensive Systems Health Integration Prenatal-to-3 Programs 2. Work with state efforts to collect and use data on early childhood programs to guide decision-making and improve child and family outcomes. Support appropriate access to and use of data to guide decision-making and to improve outcomes in areas such as coordinated eligibility and disparities in access to services. 3. Support the expansion of and access to high-quality workforce and career development opportunities for staff. Work with state professional development systems, including workforce registries and career pathways, and with institutions of higher education to promote expansion and high-quality career development opportunities. 4. Coordinate with school systems to ensure continuity and alignment across programs, as appropriate. Promote continuity of services, program alignment, and support for successful transitions, particularly with state preschool, kindergarten, and with Title I, McKinney-Vento, and Individuals with Disabilities Education Act programs. State and Regional Priorities According to the Head Start Act, HSCOs “facilitate collaboration among Head Start agencies and entities that carry out activities designed to benefit low-income children from birth to school entry, and their families (Sec. 642(B)(a)(2)(A))." They provide structure and a process for OHS to work and partner with state agencies and local entities to leverage their common interests around young children and their families to formulate, implement, and improve state and local policy and practices. Scope of Work OHS has prioritized the goals of the HSCO to guide their work. The six priorities include: Partnering with state child care systems emphasizing the Early Head Start-Child Care (EHS-CC) Partnership Initiative Working with state efforts to collect data regarding early childhood programs and child outcomes Supporting the expansion and access of high-quality workforce and career development opportunities for staff Collaborating with State Quality Rating Improvement Systems (QRIS) Working with state school systems to ensure continuity between Head Start and Kindergarten Entrance Assessment (KEA) Any additional regional priorities Head Start Collaboration Offices: Regional Priorities The Office of Head Start has established regional priorities that guide Head Start Collaboration Office's work plans. The regional priorities are: Services to children experiencing homelessness Services to children with disabilities Health services Child welfare Parent and family engagement Subsidy/TANF Community services Military families For more information of the RI Head Start Collaboration Office... Contact Catherine Green, Head Start Collaboration Office Director, at Catherine.Green@dhs.ri.gov.