RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. -The Pawtucket and both Providence Offices, as well as the Call Center, will be offering extended hours from 4-7 p.m. Thursday, Jan. 2, and Friday, Jan. 3.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the web portal (RIBridges and/or the HealthyRhode Mobile App) is not available, fair hearings can only be requested by phone, in person, or by mail. To schedule a fair hearing by phone, please call 1-855-697-4347. To request a fair hearing by mail or in person, please visit or address the materials to your local DHS office. For more information about the fair hearing process, please visit the Appeals Office page.
SSI Enhanced Assisted Living Program The Supplemental Security Income (SSI) Enhanced Assisted Living Program is a state and federal program for adults over age 65 and adults with disabilities. The program provides financial assistance to eligible individuals who are assessed and found to be in need of services provided in an Assisted Living Facility. The SSI Enhanced benefit allows for an increased Supplemental Security Income (SSI) payment to help cover the cost of room and board. To qualify, an individual must participate in an assessment and be considered an appropriate candidate for admission. Am I eligible for this SSI Enhanced benefit? To qualify, you must meet the following criteria: Rhode Island resident Be at least 65 years old or an adult with a disability Have a gross income of less than $1,212 per month Your resources/assets must be less than $2,000 You CANNOT have whole life insurance worth more than $1,500 face value You must not require extensive medical services such as those provided in a nursing facility You must apply for or to be a recipient of SSI How do I apply? To apply and for more information, please contact The Point helpdesk, a free resource provided by our division, the Office of Healthy Aging, and its partnership with United Way 2-1-1, to help older adults, people living with disabilities and caregivers explore options from healthcare planning, employment opportunities and more. The Point helpdesk is available 24/7 by calling (401) 462-4444 (voice), 2-1-1 or (401) 462-4445 (TTY). You can also visit one of OHA's six Point offices during business hours. Find the one closest to you by going here. Forms to help with applying? SSI Enhanced Assisted Living Protocol SSI Enhanced Assisted Living Verification SSI Enhanced Assisted Living Assessment