Official State of Rhode Island website

State of Rhode Island Department of Human Services Office of Health and Human Services

SNAP Connect

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RI SNAP CONNECT

SNAP Connect 

Pick A Time. We’ll Handle the Rest. 

The SNAP Connect pilot is a new initiative of the Rhode Island Department of Human Services designed to make it easier to complete your interview for the Supplementary Nutrition Assistance Program (SNAP). 

The program works by allowing customers of SNAP to complete required interviews at a time that is most convenient to them without the need to schedule a specific interview time. This change will help provide more flexibility, reduce instances of missed interviews, and improve operational efficiency to help ensure all DHS programs are processing cases timely and within federal guidelines.  

Customers in the Pawtucket area will be the first to participate in the pilot, while additional service areas/customers will be brought into the pilot incrementally.  

How does SNAP Connect Work? 

The SNAP Connect pilot provides a flexible, on-demand solution for SNAP customers to complete an interview or recertification. Here is what to expect: 

  1. DHS Calls You You’ll get a call within three business days of submitting your application or recertification.
  2. You Decide When to Call Back Answer the call if you’re ready. Or call back 1-855-697-4347 during regular business hours within the designated window of time (4-27 days for expedited or non-expedited cases, respectively).
  3. One Call and Done 

You’ll connect with a staff member to complete your interview. No in-person visit is needed unless directed to do so.  

How Does SNAP Connect Benefit Me? 

The SNAP Connect Pilot was built from the ground up with the customer experience in mind. By providing customers with an on-demand model for interviews, SNAP Connect users gain:  

  • More flexibility to complete an interview during a window of time that fits into your day.
  • Improved efficiency that saves you time from having to schedule an interview.
  • A faster, more efficient process that saves customers time and resources. 

What Else Should I Know 

If you want to stay connected and get the latest alerts related to your case, DHS recommends customers opt-in for text messaging. You can sign-up for this service through the Customer Portal (healthyrhode.ri.gov) or ask a staff member to enroll you. 

You will find additional resources for SNAP Connect available for download below: