Call Center Thanksgiving Hours Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Attention Medicaid Members Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
Protecting Your Benefits ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
CCAP Provider Rates, Financial Information & Portal Help DHS' Office of Child Care reimburses child care providers approved to give care to children enrolled in the Starting RIght Child Care Assistance Program (CCAP). To become CCAP-approved, providers must complete the CCAP portion of the application, which includes a CCAP Provider Agreement, submit all required documentation and receive approval from the Office of Child Care. CCAP-approved providers are expected to enroll all CCAP eligible children using the Provider Portal after receiving a CCAP Certificate Number and a signed Parent/Provider Enrollment Agreement. A helpful resource for the Portal is below. The amount received is according to the time authorization (full week, three-quarter week, half week or quarter week) for each individual child in accordance with the reimbursement rate established by law for your particular child care provider type. The following are those rate charts as well as other needed financial information and documents. Licensed Center Child Care Weekly Rate English July 2022 PDF file, less than 1mbmegabytes Licensed Center Child Care Weekly Rate Spanish July 2022 PDF file, less than 1mbmegabytes Licensed Family Child Care CCAP Rate English -- January 2022 PDF file, about 1mbmegabytes Licensed Family Child Care CCAP Rate Spanish -- January 2022 PDF file, about 1mbmegabytes Licensed Family Child Care CCAP Rate English -- January 2023 PDF file, less than 1mbmegabytes Licensed Family Child Care CCAP Rate Spanish -- January 2023 PDF file, less than 1mbmegabytes Licensed Exempt Child Care Weekly Rate English January 2022 PDF file, less than 1mbmegabytes Licensed Exempt Child Care Weekly Rate Spanish January 2022 PDF file, less than 1mbmegabytes Payment Schedule The following are the payment schedule in English and Spanish with Dates of Service, Batch Numbers, Reporting Deadline Dates, and the estimated Payment Dates. DHS 2023 CCAP Bi-Weekly Child Care Payment Schedule (English) PDF file, less than 1mbmegabytes DHS 2023 CCAP Bi-Weekly Child Care Payment Schedule (Spanish) PDF file, less than 1mbmegabytes DHS 2024 CCAP Bi-Weekly Child Care Payment Schedule (English) PDF file, less than 1mbmegabytes DHS 2024 CCAP Bi-Weekly Child Care Payment Schedule (Spanish) PDF file, less than 1mbmegabytes Request for Reimbursement CCAP Payment Request Form English PDF file, less than 1mbmegabytes CCAP Payment Request Form Spanish PDF file, less than 1mbmegabytes Direct Deposit CCAP Direct Deposit Form English PDF file, less than 1mbmegabytes CCAP Direct Deposit Form Spanish PDF file, less than 1mbmegabytes CCAP Provider Portal This Quick Reference Guide (QRG), below in English and in Spanish, provides an overview of how to log in, enroll a child, search for and submit attendance and view reports and correspondence. CCAP Provider Portal QRG English PDF file, about 1mbmegabytes CCAP Provider Portal QRG Spanish PDF file, about 1mbmegabytes More Helpful Resources Helpful handbooks and forms for CCAP providers and those licensed not servicing CCAP children can be found here.