Call Center Thanksgiving Hours Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Attention Medicaid Members Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
Protecting Your Benefits ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
Low Income Household Water Assistance Program (LIHWAP) Please note applications for this program are no longer being accepted. The Low Income Household Water Assistance Program, funded by the American Rescue Plan Act (ARPA), helps eligible households and families afford water or wastewater services. Applicants who qualify for LIHWAP assistance will receive a one-time payment issued directly to the utility company. LIHWAP is available through September 30, 2023, or until funds are exhausted. LIHWAP Grant Assistance: A grant is available for individuals and families. You may be eligible if you: Need assistance paying your current water or wastewater bill Have past-due bills for water or wastewater services Received a notice indicating termination of water or wastewater services as part of a tax sale; Have had your water service disconnected Households can receive the LIHWAP grants for both drinking water and for wastewater services. Families must meet income requirements. Learn about eligibility for water and wastewater assistance and how to apply here. Find helpful resources here.