Call Center Thanksgiving Hours Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Attention Medicaid Members Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
Protecting Your Benefits ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
LIHWAP Eligibility & How To Apply To receive help from LIHWAP... Households must meet 60% of Rhode Island's Median Income Levels that are set each program year. See the current guidelines here. Some of the program eligibility requirements are listed below: You don't have to be on public assistance You must have the water and/or wastewater in your name You must be a U.S. citizen or eligible non-citizen (permanent resident, etc.) Application Process DHS administers the program, but applications are taken at local Community Action Program (CAP) agencies. For documentation requirements, customers contact their local CAP agency. Your local CAP agency will walk you through the application process. Here are a few important points: New applicants should apply in person CAP agencies provide convenient, safe intake locations and will arrange for older adults or disabled individuals to apply at an intake site Learn more and how to apply by contacting your local Community Action Program agency. Applicants will be required to provide: Proof of identity for each member of the household Valid Social Security Numbers (SSN) for each member of the household Proof of residence (tax bill, mortgage statement, etc.) Documentation of earned and unearned income A water and/or wasterwater bill